SUPPORT
Global Customer Support
Mon-Fri from 8am to 5pm.
+1 (555) 000-0000
USA
Mon-Fri from 8am to 5pm.
+1 (555) 000-0000
UAE
Mon-Fri from 8am to 5pm.
+1 (555) 000-0000
Frequently asked questions
It’s time to think differently about your business internet service.
What is Starlink, and how does it work?
Starlink is a high-speed satellite internet service using low-earth orbit (LEO) satellites to deliver reliable, high-speed connectivity, even in remote areas.
What does Sama X do?
Sama X is your local Starlink Authorized reseller, providing tailored Starlink solutions for homes and businesses, expert installation, and ongoing support.
Is Sama X available in my country?
Starting in 2025, Sama X is launching its Starlink service across multiple countries. Please refer to our Service Plan page for countries where Sama X is commercially available.
How does Starlink compare to fiber?
Starlink offers speeds up to 350 Mbps with 25-50ms latency, compared to fiber’s 300+ Mbps and 1-10ms latency. With fiber-like speeds, Starlink keeps your business running and your home connected.
How quickly can Sama X install Starlink?
Sama X is usually able to schedule installations within 5-10 business days of customer order and payment. This includes site assessment, mounting, cable management, network integration (for business customers), and system testing for immediate performance.
What are the installation requirements?
Installation requires a clear sky view, a suitable mounting location, a power source, and up to 75 feet from the dish to the router. Sama X handles everything with white-glove service, so you don’t need to worry about technical details.
What support options does Sama X offer?
Sama X offers two service levels: Sama X Concierge provides installation and business-hours customer support, while Sama X Concierge PRO caters to business customers with 24/7 customer service, a dedicated account manager, and a host of other services.
Is Starlink secure for business use?
All Starlink traffic is encrypted in transit and supports compliance requirements when properly configured. Regular security updates install automatically. With appropriate setup, Starlink provides professional-grade security for business applications.
Will Starlink work with my business network?
Yes. Starlink works as your main connection, backup, or in a load-balanced setup. It’s compatible with most firewalls, VPNs, and network equipment. Static IPs are available for hosting services or security needs.
Is Starlink good as a backup internet option?
Yes. Starlink ensures seamless connectivity when fiber, DSL, or mobile internet is unreliable. With Sama X priority Starlink data, your backup service stays reliable.
Is Starlink reliable for remote & home work?
Yes. Starlink supports video calls, cloud work, and large file transfers. Sama X’s priority Starlink data keeps your connection fast and stable, even during peak hours.
Which subscription is the right for me?
Sama X offers a broad range of Starlink data subscription options. Schedule a consultation, and we’ll help you find the right solution for you.